The access to the customer and tech support that a shared website hosting company provides can tell you a lot about the services that they provide too. When you can use only e-mail messages and tickets, you have most likely found a reseller not the website hosting provider. When this is the case, you will probably have to wait for a couple of days in order to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the real hosting company for additional help. When the provider can provide different means of communication with short response time that are available at any time, they're almost certainly the top provider, not only a reseller. So you will enjoy well-timed assistance and top-notch support since they will have direct access to the servers where your account will be created. No matter what the problem - sales or technical, it is generally better to have the option to contact your web hosting company right away through your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for our shared website hosting packages are round-the-clock, thus you can forget all about waiting for a few days to receive assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you already have an account, you are able to open a support ticket in addition to the other three ways of contact. You can pick the best way to contact us depending on what your location is or what kind of equipment you're using. We can easily assist you for more or less any webhosting-related query that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we offer include 24/7 customer and tech support, so whatever the issue you experience, you are able to contact us and we will assist you at once. The guaranteed reply time for every e-mail or support ticket that you open via your Hepsia website hosting Control Panel is 1 hour; typically the response time hardly ever exceeds twenty minutes. In addition, we have telephone support with several local numbers worldwide plus a live chat, so you can contact us and get additional information about our solutions even if you don't have an account yet. We are able to assist you with any question or a difficulty you have - payment methods, plan specs, e-mail setup, website hosting account settings, and many others. If you use our services, you will not ever encounter a situation where you have to wait for a couple of days to get a problem solved like you may have to do with various other service providers.

24/7 Customer Support in VPS Servers

With our VPS hosting service, you will never need to wait for more than an hour so as to get support for any type of difficulty that you could experience with the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets that you open through your billing Control Panel or emails which you send to our technical support team. Furthermore, we have local phone numbers in several countries around the globe and a live chat service where we are able to assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various ways of communication, so regardless what your question or problem is, there will always be somebody to assist you quickly. If you need help with third-party software, that you cannot deploy or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we supply come with 24/7 support via different methods of communication and with a 1-hour maximum response time guarantee. In case you want to find out more about the packages or you have any kind of general or billing questions, you're able to phone one of the local numbers that we have around the globe or you can use our live chat support and talk with a live agent. For solely technical difficulties which need the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail message, since all these channels are more appropriate to monitor a given matter. The response time for them rarely exceeds 30 minutes, therefore you can forget all about having to wait for a full day to receive assistance. The support service is available for any server-related matters, including the pre-installed software. In case you'd like to receive support for third-party applications, you can consider ordering the Managed Services upgrade that we supply for all of the plans.