Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Response Guarantee

  • Our crew of technicians will try their best to respond to your service demands in less than 1 hour. If, however, the problem you have come across needs aid from our Administrators’ =Dept,= we are going to send the ticket to the administrator in charge and will submit a note to let you know.

  • Top quality support service
  • Expert Technical Assistance Service

  • We will be online for you 24/7/365 to deliver information and tech support and to help you with any difficulty that you could come across while you are organizing your virtual server. We are able to support you with all installed in advance software, including your Operating System, server management panel (with regards to the VPS type) and the Hosting Control Panel made solely by our developers.

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Hosting Control Panel that is included as a gift with your VPS offers an included knowledge base. You’ll find a range of in–depth how to articles and a choice of step by step video guides that show all the basic website maintenance jobs. You can access them by simply clicking the Help or Video buttons in the right side of each Control Panel section.