Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center built into your Hosting Control Panel features a selection of help articles and regularly asked questions. Aimed towards solving any common problem that you might stumble upon, they are contributed by our support team of competent technicians.

  • Top quality support service
  • Instructional Videos

  • If you wish to watch how a task is carried out or how an issue is sorted out, instead of just reading about it, have a look at our compilation of how–to video tutorials. They address a variety of issues and will help you swiftly find your way around the Hosting Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 help desk service and come with a 1–hour support ticket response guarantee. Our accomplished techs will be at your disposal 24–7–365 and will resolve any problem that you could possibly come across within less than 1 hour after the trouble ticket submission. In most cases, a response will be provided to you in less than twenty minutes.