Client Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 1–hour response warranty for every support ticket or e–mail that you send to our help desk team. We will swiftly answer all typical questions and forward right away the case to our administrators in case further assistance is required. If you order the Optional Admin Services package, we’ll perform any of the included server administration services at a time that has been agreed upon earlier.
A Top–Class Customer Service
If you require help working with the Hosting Control Panel or with any of the applications that we have installed on the dedicated web hosting server on your behalf, do not hesitate to touch base with the tech support team anytime via the ticketing system. What’s more, should you require assistance administering your dedicated hosting server, you can order our Optional Admin Services package, which includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting procedures, data backup disk space, etc.
An Intuitive Help Area
We have provided the Hosting Control Panel with an elaborate knowledgebase, which features extensive explanations of its features and functionalities. In addition, we have created exhaustive video tutorials that will further disclose to you how to carry out a certain operation or resolve a typically encountered issue. The how–to articles and the tutorial videos are easily reachable from each section of the Hosting Control Panel through the Videos and Help buttons situated in the top right corner.